SHIPPING & RETURNS

Naturals By Jelique Shipping Policy

Shipping Information

At Naturals By Jelique, we strive to deliver your skincare and hair care products to you as quickly and efficiently as possible. Please review our shipping policy below for detailed information on delivery times, shipping costs, and more.

Domestic Shipping (United States)

Standard Shipping: 5-6 business days
Expedited Shipping: 2-3 business days (additional fees apply)

International Shipping

Standard International Shipping: 8-10 business days
Express International Shipping: 4-6 business days (additional fees apply)

Order Processing

Orders are typically processed within 1-2 business days after payment is received. During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and the destination. For exact shipping costs, please proceed to checkout and enter your shipping address.

Free Shipping

We offer free standard shipping on domestic orders over $50 and international orders over $100.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website.

Delivery Issues

If you haven't received your package within the expected timeframe, please check your tracking information. If there appears to be an issue, please contact our customer service team at naturalsbyjelique@gmail.com.

International Customers

Please note that international customers are responsible for any customs fees, import taxes, or duties that may be incurred. These fees are not included in the purchase price or shipping cost.

Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. Naturals By Jelique is not responsible for packages sent to incorrect addresses provided by customers.

Shipping Restrictions

Due to regulations on certain ingredients, we may be unable to ship specific products to some international locations. Please check our product pages for any shipping restrictions before placing your order.

Questions?

If you have any questions about our shipping policy, please don't hesitate to contact our customer service team at naturalsbyjelique@gmail.com.

Last updated: [10/06/24]

Return & Exchange Policy

We would not accept returns unless the package was broken upon receipt.